Procedures
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FAQ
Why do I need to fill in the sales channel?
If the product is purchased for personal use or company use, please select “not for sale”. We do not allow reselling of our products on Amazon as we have our own official store. We do allow third party reselling on other platforms.
In which countries is the Bulk Purchasing Discount available?
Currently, we support shipping to the United States, the United Kingdom, Canada, Australia, France, Germany, Italy, Spain, Singapore, Hong Kong, Japan, Netherlands, South Korea, Greece, Finland, Belgium, Austria, Ireland, Luxembourg, Portugal, Slovenia, Czech Republic, Hungary, Denmark, Norway, New Zealand, Poland, Sweden, Switzerland and United Arab Emirates.
* If the country or region you are in is not listed above, please contact us. We will determine whether our products can be delivered to your country or region.
Who can apply for the Bulk Purchasing Discount?
Any business, organization, government, or individual can apply for the Bulk Purchasing Discount as long as the total product quantity is at least 50 units.
Can I share the code with others?
No. Your coupon codes are bound to the email address used for verification and can only be used for purchases on ESR’s official site using that email. ESR reserves the right to take legal action if any misuse is suspected.
Do the discount codes issued have expiration dates or other limitations?
Coupons expire 1 month after the date of issue.
Can coupons be used to purchase any ESR products?
Yes. The coupons can be used to purchase any ESR product from ESR’s official site.
Will I receive an invoice after making the payment?
After your order has been shipped, we will send you an invoice by email.
What after-sales services are available to customers?
For details on the complete after-sales policy for a product purchased through ESR’s official site, please visit : https://support.esrgear.com/portal/kb/esrgear/refund-replacement
Contact Us
For any suggestions or questions, please feel free to contact us by email.
bulkpurchase@esrgear.com
ESR BULK PURCHASE TERMS AND CONDITIONS
Thank you for shopping at the ESR Store.
As with any shopping experience, there are terms and conditions that apply to transactions at the ESR Store. The main thing to remember is that by placing an order or making a purchase at the ESR Store, you agree to the terms set forth below, along with ESR’s Privacy Policy and Terms of Use.
Bulk Prices & Discounts
Our quotes and discounts are based on the total value of your order. If you wish to change the size of your order or the type(s) of product you are ordering, please contact us immediately to get a new quote and discount.
Order and Shipment
You can cancel orders that have not yet been shipped. If you submit a cancellation request for an order that has already been shipped, we will process your refund only after the ordered product(s) has been returned to our warehouse. To track your order’s shipment status, please log into your ESR account. If you wish to request a refund before we confirm the payment, please contact the ESR Store’s customer support and we will prioritize your request.
Aftersales Policy
ESR guarantees that, subject to the following conditions, a refund or replacement can be requested within 45 calendar days upon the purchase date (based on actual date the product was received). In order to request a refund or replacement please contact ESR customer support.
A refund will not be provided if:
- The refund was requested beyond 45 calendar days of purchase;
- Legal proof-of-purchase or receipts are not provided, or are reasonably believed to have been forged or tampered with;
- Product sent back for refund does not include all original accessories, attachments, or packaging, or any item is not in new condition, i.e. with cracks, dents, or scratches;
- Any product fault or damage has been caused by unauthorized use or modification of the product, including entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation;
- Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration;
- Damage was caused to the product by external, force majeure factors, including fires, floods, high winds, and lightning strikes.
A replacement will not be provided if:
- The replacement was requested beyond 45 calendars days upon receipt of the product;
- Legal proof-of-purchase or receipts are not provided, or are reasonably believed to have been forged or tampered with;
- Product sent back for replacement does not include all original accessories, attachments, or packaging, or contains items damaged by user error;
- Any product fault or damage has been caused by unauthorized use or modification of the product, including entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation;
- Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
- Damage was caused to the product by external, force majeure factors, including fires, floods, high winds, and lightning strikes.
Privacy Terms
ESR will use certificate information strictly in compliance with the Privacy Terms as set forth on the ESR website.
Statement
ESR will not be responsible for any direct, indirect, punitive, special, consequential, or incidental damages resulting from your use of any of the product or from any other claim related in any way to your use of the product, including without limitation, any careless use, misuse, failure to comply with the product’s instructions, failure to comply with applicable laws and regulations, etc..
The item illustrations shown on the website are for display purposes only, may not be exact, and are not necessarily included in the product set and/or purchase price. ESR is not responsible for typographical or pictorial errors, and specifications may change without notice.
ESR makes every effort to provide you with an error-free website. However, in the event there is a misprint, ESR reserves the right to correct copy or pricing to reflect the actual current status.
