Be sure to watch the setup video before installation.

Please check:

 1. Choose a firm, smooth, even surface on which to install the mount (it cannot be installed on textured or uneven surfaces).

 2. Fully clean the mounting surface and dry using the included cleaning kit.

 2. Press down on the mounting base for 15–30 seconds to ensure secure adhesion.

 3. Allow at least 8 hours to sit for optimal adhesion and a strong, lasting grip.

If you’re still having problems with the product, you can contact ESR Customer Support for further assistance. Make sure to briefly mention the tips you’ve already tried so that we can find a faster solution for you.

Phone attachment issues are often caused by incompatible phone models or non-magnetic cases.

Please check:

 ● Your phone is an iPhone with MagSafe (iPhone 12 series or later).

 ● Your case is either a MagSafe case or a case with a magnetic ring.

To prevent overheating when charging, please avoid:

 ● Using a phone case thicker than 2 mm.

 ● Placing metal accessories, credit cards, or pop sockets between your phone and the power bank.

If overheating occurs, the charger will enter overheat-protection mode and pause charging. If this happens, please:

 ● Disconnect phone from the charger, take off phone case, and let your phone and charger cool down.

 ● Close apps that are not being used on your phone.

 ● When your phone and charger have cooled down, resume charging.

If you’re still having problems with the product, you can contact ESR Customer Support for further assistance. Make sure to briefly mention the tips you’ve already tried so that we can find a faster solution for you.